You leave digital tracks when you move on our websites. Some of these tracks can permit conclusions about your identity even if this is neither practically possible nor intended for these sites. Below, we inform you about what awaits you with a view to your personal data when you visit our websites.
As a matter of principle: you can use these sites without us knowing your identity or trying to get to know it. The personal data (the “digital tracks”) caused when you visit a website can include not only data possibly entered on contact forms such as name and address, but also your IP address. An IP address is the number of a computer (or of a Smartphone, tablet …), with which the computer is identified on the internet. In the transmission of websites via the internet, the IP address of the computer accessing the website must be known. However, we do not know the identity of the user in question and we also do not attempt to find it out.
Visiting our website
When you access our website, your browser automatically sends information to our website’s browser in the background. This information is temporarily stored in a so-called log file. As a matter of principle, your IP address is not completely collected or stored by us. Collection/storage is only done in a curtailed and thus anonymised form. The following information is transmitted without your help when you access our sites:
- browser type / version
- operating system used
- the site visited before (referrer URL)
- host name of the accessing computer
- time of the server inquiry
We need these data because:
- unproblematic connection set-up of the website has to be guaranteed,
- system security and stability have to be evaluated and controlled,
- various further administrative purposes are attended to.
Art. 6 subsection 1 sentence 1 lit. f GDPR. Our legitimate interest follows from the purposes of data collection listed above.
14 days. If indications of security problems arise, the data are stored longer for the purpose of solving the incident.
Apart from this, we make use of so-called cookies when you visit our site. The details can be seen further down in the Cookies section of this privacy statement.
E-mail / contact form
If you send us an e-mail via our sites, we store your contact data contained in it and the contents and use them for processing your inquiry. Please consider that an unencrypted e-mail is not sufficiently protected against taking note, amendment or deletion by third parties. If you do not want to enter into this risk, call us by phone. We only use your data from the e-mails as long as your inquiry is being processed.
Art. 6 subsection 1 sentence 1 lit. f GDPR. Our legitimate interest is offering our website visitors an uncomplicated possibility of getting in touch.
6 years within the framework of e-mail archiving.
If you subscribe to the newsletter on our website, we process personal data such as your e-mail address and your name on the basis of consent which you have given us. We exclusively use these data in order to send you information about us and our products. For our newsletter, we use the service of a provider who is located in the European Union. With a view to the processing of personal data, we have obligated this provider by contract to comply with the requirements of European data protection law.
The newsletter service provides statistical possibilities of evaluation of use data. Amongst others, this includes information about whether an e-mail has reached the recipient or has been rejected by the server.
You can de-register from the newsletter at any time, e.g. by the “De-register” link in the newsletter or by an e-mail to: info(at)trioptics.com. Your data are then erased.
Art. 6 subsection 1 lit. a GDPR.
Until revocation of the consent.
Customer Satisfaction Survey
We are interested in the continuous improvement of our products and services and therefore survey our customers from time to time about their satisfaction. Participation in the survey is voluntary and you decide whether and, if so, how often you participate. If you participate, we will use your data from the survey only for the purpose of internal quality assurance and improvement.
Art. 6 subsection 1 lit. a GDPR.
Maximum five years.
We provide several contact forms on our pages, with which you can send us general inquiries and service requests, as well as announce returns. We collect the data that you can see in the respective form. The information marked with an asterisk is mandatory and we cannot process your request without it. Your information will only be stored by us for the purpose of processing the request and in case of follow-up questions. Trioptics USA uses the Hubspot software for processing inquiries. If you contact us from Germany via the contact form on our US pages, your data will therefore be processed on American servers. For this, we need your consent, which we obtain under the contact form on the American pages. The same applies to inquiries from other EU countries.
Art. 6 subsection 1 lit f GDPR. Our legitimate interest is offering our website visitors an uncomplicated possibility of getting in touch.
Art. 6 subsection 1 lit a GDPR. Consent (for requests from the EU via the American sites).
6 years within the framework of e-mail archiving (EU)
Form for an online job application
You can apply for jobs advertised at TRIOPTICS by using the “online application” form. In this context, personal data such as name, contact data, postal address and information from cover letter and CV are collected, processed and stored. Naturally, we merely use these data for the decision on your application or, following a possible hiring, for the organisation of your employment relationship.
Legal basis: Art. 6 subsection 1 lit b GDPR, § 26 Federal Data Protection Act (BDSG).
6 months (starting from the date of the rejection)
Forwarding of data
As a rule, we do not forward your data which we receive on your visit to our sites to third parties.
There may be an exception from this principle and your data may be forwarded if:
- you have given us your express consent (Art. 6 subsection 1 sentence 1 lit. a GDPR),
- forwarding is necessary for us because we would like to establish legal claims and we have no reason to assume that you have an overriding interest worthy of protection in the non-forwarding of your data (Art. 6 subsection 1 sentence 1 lit. f GDPR),
- we have to forward your data because a law obliges us to do so (Art. 6 subsection 1 sentence 1 lit. c GDPR).
Art. 6 subsection 1 sentence 1 lit. f GDPR (cookies technically necessary for the operation of the sites).
Art. 6 subsection 1 sentence 1 lit. a GDPR (cookies technically not necessary for the operation of the sites)
If you have granted us your consent for the use of Google Analytics, you can challenge collection and storage of data for Google Analytics at any time with an effect for the future by a browser plug-in from Google. https://tools.google.com/dlpage/gaoptout?hl=de
You will find further information on Google Analytics here: http://www.google.com/intl/de/analytics/learn/privacy.html
If you visit our website via a mobile terminal device, you can deactivate Google Analytics by a click on this link.
Videos from the YouTube video platform (YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA) have been incorporated on our website. YouTube is a subsidiary of Google Inc. The incorporation presupposes that YouTube can perceive the users’ IP address. The IP address is necessary in order to be able to send the contents to the user’s browser. You will find further information on data protection and the cookies used on the internet under https://www.google.de/intl/de/policies/privacy/.
Video monitoring on the company premises
Passers-by may by filmed by the cameras to the extent that they are directly by the gate leading to the main entrance and the advertising boards there and if they park on the public parking area on the company premises. The “public areas of the public parking space” are however not covered by the cameras or are blackened apart from the edge directly bordering on the Trioptics property. The camera at the gate is set such that it only detects the area directly in front of the gate and the advertising board, in order to prevent vandalism.
Art. 6 subsection 1 sentence 1 lit. f GDPR. Our legitimate interest in the sense of the directive is attending to our landlord’s rights and fulfilling obligations towards our clients.
Stored for 7 days, then they are automatically erased.
Your rights with a view to your data
The EU General Data Protection Regulation (GDPR) gives you the rights stated below with a view to your rights:
- According to Art. 15 GDPR, you can demand information about your data which we process.
- If we have incorrect or incomplete data about you, you can demand rectification of these data (Art. 16 GDPR).
- You can also demand erasure of your data (Art. 17 GDPR). However, there may be cases in which we are not allowed or do not have to erase your data despite your wish. If you demand erasure of these data by us, you will examine whether such reasons exist. If not, we will erase your data.
- In certain cases, the alternative to erasure of your data is restriction of the processing of your personal data (Art. 18 GDPR). Here, it holds: if you let us know how you wish to proceed, then we will examine the statutory requirements and find a way to compensate your and our interests.
- If you are of the opinion that we do not comply with the data protection requirements for the processing of your data on these websites, you can complain to a data protection supervisory authority. You will find a list of all the European data protection supervisory authorities here: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html
Right to object
In this privacy statement, we have mentioned our “legitimate interests” a few times, permitting us to process your data on these websites. If we process your data with the substantiation of our “legitimate interest”, you can object to this data processing (Art. 21 GDPR). However, for the objection, you must claim grounds “relating to your particular situation”, as the aforementioned directive requires.
If you would like to make use of your right to object, an e-mail to info(at)trioptics.com is sufficient. We will then examine your problem and contact you with an outcome. You can also contact this address if you have questions on this privacy statement or on data protection at TRIOPTICS.
Data protection officer
We have appointed a company data protection officer, who supports and counsels us with a view to compliance with data protection requirements.
GÖRG Dienstleistungen GmbH
Tel. +49 221 33660 0
Fax +49 221 33660 80
Our websites are SSL encrypted, i.e. transmission of the sites in the net has been protected from insight from the outside.
Date of this privacy statement:
June 2020. To the extent necessary, this privacy statement is regularly reviewed and updated.